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Making and receiving payments

How do I make a payment via the NPP?
To make a payment via the NPP you need to have an account with any of the financial institutions who are offering NPP payment services. Find out which financial institutions are involved here.
Does my bank, building society or credit union use the NPP?
Many financial institutions offer payments via the NPP. You can search them here. If they’re not there yet, chances are they could be soon. It’s best to ask your financial institution when they plan to offer payments via the NPP.
What is Osko and how can I use it?
Osko is a payment service that uses the NPP. With Osko you can pay someone at another financial institution immediately, any time of day or week. You can access Osko from within your internet and mobile banking. Your bank, building society or credit union can tell you if they offer Osko. You can also find out more about Osko here.
What is PayID and how do I use it?
A PayID is something easy to remember like a phone number, email address or an Australian Business Number (ABN), that you can securely link to your bank, credit union or building society account. Then when you want somebody to transfer funds into your account, you can give them your PayID instead of your BSB and account number. To pay another person’s PayID you just need to log into your participating financial institutions internet or mobile banking.
Do I need a PayID to make a payment via the NPP?
The NPP supports payments to both BSB and account numbers and PayIDs. The first product that supports payments via the NPP is Osko. With Osko, you can pay to either a PayID or a BSB and account number. So, the choice is yours.
Is there a limit to how much money I can pay via the NPP?
The NPP does not have transaction limits. However participating financial institutions can set limits if they deem it necessary. Contact your participating financial institution to find out if transaction limits apply.
Who do I contact if I have a problem with a payment?
If you have a question regarding payments on the NPP please contact your NPP participating financial institution.
How will I know who I can pay via the NPP?
Products and services supported by the NPP, like Osko and PayID, have been gradually rolled out to financial institutions across Australia. While the NPP can reach most accounts in real-time, it is best to check with the person or business you want to pay for the first time. If you are paying a PayID, you will also get to see the name of the person or business that owns the PayID confirming they have access to the service.
What does it cost to make a payment via one of the products and services that use the NPP?
Pricing for transactions made via products and services on the New Payments Platform is set by the bank, building society or credit union offering the product or service you intend to use. Speak to your participating financial institution to find out more.
Are payments made via the NPP safe?
The NPP has been built with security and fraud front of mind. Payments made via the platform are currently made by logging in to your usual secure internet or mobile banking and authorising a payment. For extra peace of mind, if you are sending a payment using a PayID, you will also be able to check the name of the person you want to pay before confirming the payment. As always, you should be on the look-out for scammers who could try and trick you into making a payment. You can find more information about this here.
Can I make or receive an international payment in real-time with the NPP?
At this stage the NPP supports domestic payments only. However, work is currently underway that will enable the NPP to support the domestic leg of inbound international payments. Over time, it is likely this will evolve to both inbound and outbound international payments.

Creating and using PayID

What is PayID and how can I use it?
A PayID is something easy to remember like a phone number, email address, ABN number or an organisation identifier (which can be something like a company’s name) that you can securely link to your bank, credit union or building society account. Then when you want somebody to transfer funds into your account, you can give them your PayID instead of your BSB and account number. To pay another person’s PayID you just need to log into your participating financial institutions internet or mobile banking.
What types of PayID can I use?
The types of PayID you can use depends on your participating financial institution. Most offer a phone number, email address, Australian Business Number (ABN) or an organisation identifier such as your company’s name. Speak to your financial institution to find out which PayID types they offer.
How many PayIDs can I have?
Depending on the types of PayIDs offered by your financial institution, you can have as many PayIDs that you like. You just need to prove that you are the rightful owner of the information that you wish to use as your PayID.
How many accounts can I link to a PayID?
A PayID can only be linked to one account at any given time. However, you can have multiple PayIDs linked to the same account if you so choose, and you can also have different PayIDs linked to different accounts.
How can I pay another person’s PayID?
To pay another person simply log in to your participating financial institution’s internet or mobile banking and follow the prompts to either pay to a PayID or pay to a mobile phone, email address, ABN or organisation identifier. Once you have input the PayID of the person or business you are paying you will be given the chance to see the name associated with that PayID, so you can check you are paying the right person before confirming the payment.
Are payments to PayIDs safe?
Payments to a PayID can only be made from online and mobile banking of participating banks, credit unions and building societies. This means the same very high level of security that protects your existing payments from your bank account will also protect your payments directed to a PayID.
Who do I contact if I have a problem with my PayID?
If you have any questions or concerns about your PayID please contact the participating financial institution you have your PayID registered with.
I can’t remember which account I linked my PayID to. How can I find out?
NPP Australia operates the payments infrastructure that enables the PayID function to work, but it does not access information regarding individual PayIDs – this information can only be accessed by the participating financial institution that a person or business has provided the authority to create a PayID on their behalf. PayIDs are typically created and maintained within your internet or mobile banking. If you can’t remember which account your PayID is linked to, you should be able to find out by logging into your financial institution’s internet or mobile banking. Alternatively, you can speak to your financial institution.
I want to tell my customers that I have a PayID. Where can I download the PayID logo from?
Once you’ve set up your PayID, you can let your customers know it’s available to make payments to by using one of our logos. We have some simple terms and conditions that apply to usage of our PayID logos. You can read them here and download what you need.


What is PayTo and how can it be used?
PayTo is a new digital payments service that can be used by payers to pre-authorise one-off or recurring real-time payments from a bank account.
Merchants can offer PayTo as an alternative payment method for a variety of products and services, such as subscriptions, online or in-app purchases.
Businesses can use PayTo to authorise third parties to manage payments on their behalf, such as payroll and accounts payable.
Third parties such as fintechs and payments service providers can incorporate PayTo into their own service offerings to broaden their capabilities.
When will PayTo be available?
NPP participating organisations are expected to start offering PayTo from mid-2022.
Who will offer PayTo?
NPP enabled banks, building societies and credit unions, and payment service providers are expected to support PayTo for their payer customers from mid-2022. Once available, PayTo will roll out progressively from merchants, service providers and other users that have opted to integrate PayTo.
How does PayTo work?
At the core of PayTo is customer pre-authorisation of a PayTo agreement. This agreement contains the payment terms agreed between the payer customer and the business or merchant. PayTo agreements are pre-authorised within a payer’s usual internet or mobile banking, where they can also pause, resume, cancel or move PayTo agreements to another financial institution.
Will I need to use a PayID with PayTo?
PayTo agreements can be created using a PayID linked to the payer customer’s bank account or by using a BSB and account number.
Where can I get more information on PayTo?
Previously known as the Mandatory Payments Service, you can download a detailed overview of the service here. To learn more about PayTo, visit the PayTo website here.
Will you need access to the New Payments Platform (NPP) to offer PayTo?
You don’t need access to the NPP to use PayTo. You just need to have an account with a participating NPP financial institution or a commercial relationship with a connected payments service provider.
Is PayTo the same thing as the 'Mandated Payments Service'?
Yes. Mandated Payments Service was the working title given to PayTo by the industry as it commenced developing and building the service. PayTo is the external, market facing name.
Is PayTo a replacement for direct debit?
Among other use cases, PayTo could be used as a digital and more modern alternative to the current direct debit system. It provides the ability to support a range of different recurring payment types, including fixed or variable payments amounts and payment frequencies.

What can you do with the NPP?

Organisations wishing to access the NPP and use its capabilities
There are many innovative possibilities that could be brought to life by the platform – from supporting emergency payments, helping corporate treasurers unlock and harness their working capital, or embracing more efficient reconciliation opportunities.
These innovative possibilities could incorporate PayID – the platform’s addressing service that enables payments to be directed to accounts using information that is easier to remember than a BSB and account number, such as a phone number, email address or Australian Business Number (ABN).
Outside retail, corporate and institutional banking, the industries and sectors that could benefit from the platform’s capabilities include insurance, superannuation, ecommerce, payroll, the gig economy, securities and listed organisations’ corporate actions. But the NPP’s potential is not restricted to these sectors alone.
A great deal of innovation could occur ‘before’, ‘after’ or ‘around’ the real-time payment leg of a product or service. Examples of this include the real-time funding or defunding of digital payments wallets, short-term lending, the first or last domestic leg of an international remittance, or QR Code driven products.
For more information, read about accessing the platform and the NPP API Framework and Sandbox.
How can organisations access the NPP?
There are five pathways to accessing the NPP, designed to enable as many organisations as possible to reap the benefits of the NPP.
  1. Become an ‘end user’
    Businesses and corporates can use the NPP to make and receive payments, the same way a consumer does, by simply having an account at one of the many organisations participating in the NPP. They can also receive payments via the NPP by creating a PayID with their participating financial institution and providing it to their customers.
  2. Become an NPP Participant
    Organisations that clear and settle payments on behalf of their customers can connect directly to the platform if they are an Authorised Deposit-taking Institution (ADI) or a Restricted ADI (RADI). Because funds move across the platform in real-time, prudential safeguards are required to meet international standards for real-time payments systems (as set out by the Bank for International Settlements). A directly connected Participant also needs to meet the technical requirements of standing up and maintaining an NPP Payment Access Gateway (PAG) in a real-time environment. A PAG is a piece of the NPP infrastructure that enables the transmission and exchange of messages between other PAG holders.
  3. Become an ‘Identified Institution’
    An Identified Institution can offer customers NPP enabled payments via an arrangement with a directly connected NPP Participant who can clear and settle payments on their behalf. This kind of arrangement negates the need to be either an ADI or a RADI, as well as the need to install and support an NPP Payment Access Gateway. This is the most popular way to access the platform with the majority of participating organisations currently using the NPP this way. Today there are a number of directly connected Participants that offer this type of connectivity arrangement, including non-bank organisations whose business model is focused on providing wholesale access to payment streams.
  4. Become a ‘Connected Institution’
    A ‘Connected Institution’ is an organisation that connects directly to the NPP so they can initiate payments with participating financial institutions. These could include organisations like payroll providers or share registries. Because these organisations are not directly processing or clearing payments they are not required to be an ADI or RADI. However, they are required to be able to meet the technical requirements to stand up and maintain their own NPP PAG in a real-time environment.
  5. Overlay Service Provider
    An Overlay Service is a product or service that uses the NPP’s capabilities in a way that defines a unique payment experience or process. This is done by defining the ‘messages’ or ‘rules’ that decide how a payment will travel along the NPP in regards to speed, the type of information that goes with the payment and what the end customer experience is. Organisations wanting to customise NPP messages or capabilities can become an Overlay Service Provider if they are registered to operate in Australia and can show a sound business plan backed by the required expertise. Overlay Service Providers offer their product or service to NPP Participants, who then distribute it to their customers. It’s important to remember that not all Overlay Services need to be customer facing – they could also be business improvement processes, compliance or ‘Regtech’ solutions. It’s also important to remember that many payment innovations or processes do not require an Overlay Service to be built.

Are APIs and an API Sandbox available?
NPP Australia has developed an API Framework which defines the key technical approach and mandatory data attributes for NPP APIs, aligned to ISO 20022 standards.
To download a copy of the most recent version of the NPP API Framework and view sample APIs, click here.
NPP Australia does not offer APIs, however, some NPP Participants are currently offering this service. Please contact your financial institution to understand if they are offering API services.
NPPA Australia has also developed an API Sandbox which will help third parties to learn and test the NPP’s capabilities via sample APIs.
Request access to the API Sandbox here.
Who do I speak to about accessing the NPP?
For general and technical information about the NPP, you can contact us here.
If you are seeking to partner or collaborate with one of our Participants, you who can see who is involved here.

General questions about the NPP

What is the New Payments Platform?
The NPP is infrastructure that enables customers of different banks to make and receive real-time payments, 24 hours a day, 7 days a week. It also offers significant data capabilities that can help businesses digitise their back-end processing, bringing significant efficiencies, as well as improved customer experiences. With the NPP, real-time payments can be directed to either a BSB and account number or a PayID, which can be something easy to remember like a phone number, email address or an Australian Business Number (ABN).
How does it work?
The NPP uses ISO 20022, which is an International Organisation for Standardisation (ISO) format used for electronic data interchange between financial institutions or organisations that move money and data. The benefit of ISO 20022 is that it is a global standard with messages that convey more data than most other messaging formats. There are three important parts to the NPP:
The Platform
The NPP is a distributed architecture of ‘Payment Access Gateways’ that route and exchange messages between each other. The payments can be directed to BSB and account numbers or to a PayID (information such as an email address, phone number, ABN number or a unique organisational identifier that can be linked to a user’s bank account. The platform is always open for business, 24 hours a day, 365 days of the year.
The Fast Settlement Service
The Fast Settlement Service (FSS) is provided by the Reserve Bank of Australia. This world-leading capability enables every single payment made on the platform, regardless of its size, to be settled in real-time in central bank funds between each financial institution’s Exchange Settlement Account (ESA).
Overlay Services
‘Overlay Service’ is the term used to describe products and services that ‘sit on top’ of the platform and its capabilities in a customised way to define a unique payment service or process. These products or services could offer vastly different experiences, or similar experiences, and in many cases could compete with each other. While the ability to support Overlay Services makes the platform unique, there is a great deal of innovation that can be brought to life by the platform that may not require an Overlay Service to be created.

Which banks, building societies and banks are involved?
There are over 100 financial institutions that offer NPP enabled services, such as Osko and PayID. You can find them here.
Why was the NPP developed?
The way people and businesses spend and receive money has changed. Australians are increasingly used to fast, online and mobile experiences, so it’s important that the payments system supports this evolution. The Reserve Bank of Australia’s Strategic Review of Innovation in the Payments System set four key challenges for the industry: faster payments, 24/7 payments, data-rich payments and simpler payments addressing. The New Payments platform evolved from the industry’s response to these objectives.

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View our Reconciliation Action Plan

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