Help centre

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Australian Payments Plus is the provider of Australia’s domestic payments services eftpos, BPAY, Osko, PayID and PayTo to banks and financial institutions, and the operator of Australia’s digital identity network, ConnectID.
Customer service and enquiries are supported by your bank or financial institution.

Frequently asked topics

Issues with payments and bank accounts

For any enquiries relating to a payment or your bank account, please contact your financial institution.

Setting up and managing PayID

For any enquiries relating to a payment or your bank account, please contact your financial institution.

Frauds and scams

For any enquiries relating to fraud and scams contact your financial institution immediately.

Interested in an AP+ solution for your business?

Helpful tips

For more information on protecting yourself from fraud and scams.

Be aware

Osko and PayID will never contact you directly. Not by email, not by text message.

Scam watch

A website run by the Australian Competition and Consumer Commission that provides information to consumers and small businesses about how to recognise, avoid and report scams.

IDCARE

IDCARE is Australia and New Zealand’s national identity & cyber support service, who provide effective response and mitigation assistance when your identity is compromised.

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Have more questions?

Check out FAQs by product

Any financial product advice provided is general advice only and has been prepared without taking into account your objectives, financial situation or needs.

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AP+ acknowledges the Gadigal People of the Eora nation as the Traditional Custodians of the lands on which we are based and pay our respects to Elders past, present and emerging. We recognise all Aboriginal and Torres Strait Islander peoples' ongoing connection to the lands and waters of Australia and thank them for their pivotal role in caring for Country. Always was and always will be Aboriginal Land.

View our Reconciliation Action Plan

©2024 Australian Payments Plus. ABN: 19 649 744 203  All rights reserved

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