AP+ continually seeks ways to better understand the needs of payment users. Our most recent End User Forum was held on 31 October 2024 to gain insights on the future of payments for Australia. Our End User Forums are an opportunity for end users to share their thoughts with us directly on the issues that matter most to them.
We had great participation at the forum, which took place in Melbourne for the first time to enable us to gauge the views of Victorian based end users.
Our CEO, Lynn Kraus acted as MC for the afternoon and provided a business update on AP+, our purpose, purpose pillars and how we are delivering on our strategic priorities.
Nat Payne, General Manager of Product Strategy & Innovation at AP+ led a discussion with representatives of different end user groups. AP+ independent Board Member, Naomi Simson spoke in her capacity at the Founding Director of Red Balloon on behalf of small businesses. Eli Grossinger Binshtok, CEO of EasyPark shared a perspective as a medium size business. Ben Pfisterer, CEO and co-founder for Zeller spoke from a Payment Service Provider view and Trent Littlewood, Senior Manager Product and Delivery from Coles spoke from a large retailer standpoint, including sharing some insights on the roil out of flypay.
Dave Ellett, Chief Commercial Officer at AP+ provided an update on the key issues impacting the cost of payments globally and shared what AP+ is doing in Australia to lower the cost of payments.
The forum examined what was happening to combat scams and frauds and make payments more secure. Adrian Lovney, Chief Payments and Schemes Officer was joined by: Jason Miller from payment service provider, Stripe; Gary Kemper from payments orchestration company, Gr4vy; and Sasha Slevec, Lead Product Manager, Fraud Management at AP+.
For the final session on Digital Identity, Andrew Black the Managing Director for ConnectID at AP+ was joined by Prabash Galagedara from Quantium Telstra, Nicholas Harrap from NAB and Cassandra Meagher, from Government Services Victoria.
Throughout the forum, AP+ sought feedback on the various topics from the attendees, through audience questions and online surveys. The insights from these will be collated, shared with our and will inform decision making on our future product and infrastructure roadmap.
AP+ would like to thank all the speakers and attendees at the forum for taking the time to share their valuable insights, questions and perspectives. It was clear there was much interest and excitement about future possibilities for payments in Australia.
Follow us